Collecting data
First, calls, chats, emails, tickets, survey responses or other relevant files are collected. Voice recordings can be automatically transcribed by our speech recognition software.
Unlock the value of your customer and employee interactions and be part of the global AI transformation! By analyzing calls, chats, emails, support tickets, and surveys and processing them with our advanced Natural Language Processing (NLP) engine, companies are able to instantly gain insights from obscure conversation data.
Happy Heroes is the exclusive DACH partner of the Swedish company Gavagai. Thanks to 20 years of research, Gavagai's NLP (Natural Language Processing) technology is one of the most advanced AI-based text recognition software in the world, which is why it is already used by international corporations and the highest political authorities. The tool automatically recognizes topics and distinguishes between eight different moods. The software has an extensive interface technology that allows the results of the analyses to be displayed in real time in individual dashboards. The technology can analyze textual and linguistic files in 46 languages from the following areas:
70% of analysts complain that their biggest obstacle in their work is trying to present data to non-technical stakeholders.
Our easy-to-use technology can quickly integrate (down to the database level) with any data visualization platform, so you can create reports that inspire and help them make better decisions. Best of all, our software is fully compliant with the latest GDPR standards.
Show moreShow lessFirst, calls, chats, emails, tickets, survey responses or other relevant files are collected. Voice recordings can be automatically transcribed by our speech recognition software.
All data relevant for the analysis is uploaded to the NLP engine either manually or via interfaces. The software has a wide-ranging interface technology.
The software recognizes the topics that customers & employees talk about, assigns corresponding emotions to each element, and thus identifies drivers of customer and employee satisfaction or dissatisfaction.
The findings can either be displayed in real time via a customized dashboard or handed over at the end of an analysis in the form of a comprehensive report.
By using our NLP engine, you get a 360-degree view of the customer and employee experience. Use the available data and facts for your strategic decision making.
Social media monitoring is all about the constant evaluation of social media channels. Constantly, relevant information for a company is searched and scanned. The goal is to provide companies with a permanent overview of current topics and opinions regarding their own company or services. How exactly does this work?
Sentiment analysis captures all the data on a certain topic or collection of keywords within social media. What is the purpose of this for your company? An example: A new product launch is planned. In the current process, questions about the product design, names, and key sales points are not being answered.
Text mining is a new buzzword within online marketing. The term stands for the AI-supported analysis of large unstructured text masses. Unstructured text masses are social media posts, online reviews, customer comments and other text sources.
Sentiment analysis captures all the data on a certain topic or collection of keywords within social media. What is the purpose of this for your company? An example: A new product launch is planned. In the current process, questions about the product design, names, and key sales points are not being answered.
Being one step ahead of the competition, always knowing what the target group is currently thinking about and eliminating impending shitstorms at an early stage - a dream scenario? Social listening and artificial intelligence - a combination that turns a dream scenario into reality.
Social listening, also known as sentiment analysis, opinion mining or sentiment detection, is an AI-based process for the targeted collection and evaluation of customer opinions. In other words, we find out for you what the market thinks of your product or your company. We capture opinions, moods, likes and dislikes - with sentiment analysis.
Technology spin-off from the Swedish Institute of Computer Science
Integrated processing of 46 languages at native level.
No hidden technologies in the background. No external plugins, addons or AI engines.
Fast and easy integration with intelligent API technology
