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  • Improve the online image sustainably
  • 500+ successful projects
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    Reputation management: sustainably improving the online image

    Reputation management: sustainably improving the online image

    Reputation management is particularly important in our fast-moving and opinion-forming digital world. The discrepancy between a desired image and the true reputation of a company, a person or a product turns out to be much greater than assumed by those responsible when taking a close look at the environment. With a sustainable strategy in reputation management, the trust of the target group can be earned and the image in the public perception can be significantly improved.

    Reputation management definition: What is reputation management?

    Reputation management definition: What is reputation management?

    A positive image and an excellent reputation are of great importance, especially online. Companies, private individuals, associations or even products need a positive external perception in order to create trust and radiate respectability among the target group. In an age in which information is gathered primarily via social networks and search engines, an excellently maintained image can only be beneficial. Reputation management lays the foundation for this and helps to maintain this positive perception for years to come.


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    What do people find when they google your company?

    Are you wondering which e-commerce system is right for your company? Depending on the individual application, different requirements arise. Are you planning to run a B2C or B2B shop? How many visitors do you expect? Should it be an open or a closed shop? Do you sell 10 products or 10,000?

    With our services, we are heroically prepared for any situation. We would be happy to give you personal advice on choosing the right shop system.

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    ORM is the basis for online marketing

    Have you developed a brand new product and now finally want to start marketing it? Is your company a family business that has been generating its main revenue through recommendations and tenders for years? Now is your chance to position yourself successfully online. Develop your individual online marketing strategy for your products. Your online marketing heroes will support you!

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    The first impression counts

    Every company and every project is highly individual. For this reason, we are experienced in regularly familiarizing ourselves with new challenges and solving them. Our experts and strategy consultants from the Happy Heroes Online Marketing Agency from Berlin have been able to gain years of experience with corporate projects in Berlin-Brandenburg and the surrounding area. Today, our heroes build proven online marketing strategies on this solid foundation with which we lead our customers to success on the web.

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    Suggestions expose bad impressions

    Have you developed a brand new product and now finally want to start marketing it? Is your company a family business that has been generating its main revenue through recommendations and tenders for years? Now is your chance to position yourself successfully online. Develop your individual online marketing strategy for your products. Your online marketing heroes will support you!

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    Every vote counts!

    Every company and every project is highly individual. For this reason, we are experienced in regularly familiarizing ourselves with new challenges and solving them. Our experts and strategy consultants from the Happy Heroes Online Marketing Agency from Berlin have been able to gain years of experience with corporate projects in Berlin-Brandenburg and the surrounding area. Today, our heroes build proven online marketing strategies on this solid foundation with which we lead our customers to success on the web.

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    Depending on the online strategy you choose, as a marketing strategy agency we have a large repertoire of suitable services on offer for you. Our experienced webmasters and marketers are familiar with SEO, social ads, etc. Below we offer you a brief overview of the building blocks that may be suitable for you.

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    Online Reputation Management - Where does public opinion form?

    Online Reputation Management - Where does public opinion form?

    In the age of digitalization, careless statements, the wrong context or contentious images can lead to reputational damage and loss. Above all, the speed of dissemination in online business is massively underestimated by many individuals and companies. The fact that primarily negative opinions are quickly absorbed makes the use of online reputation management necessary. Keeping an eye on all potential media requires a wealth of experience and a high level of competence. Here is an overview of opinion-forming media:

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    Social media

    Social media have potentiated the formation of opinion in a very short time. Facebook, Instagram, Twitter, LinkedIn and YouTube are basically based on users sharing their perceptions and opinions.

    Blogs

    The original idea of blogs was to give people a medium on which their opinions could be presented in great detail in a wide variety of forms. Depending on the reach, a single post can affect the image of a person or a company.

    Forums

    Viewing forums as a relic of the past could prove to be a big mistake. Forums are an online medium where like-minded people and experts meet on a particular topic.

    Evaluation portals

    Yelp, TripAdvisor, Trustpilot or Kununu for companies are platforms that specifically collect opinions. On the basis of ratings in the form of stars, comments and pictures, services, employers or products.

    Video-Portals

    YouTube, Vimeo or Tik Tok achieve high credibility as a medium primarily among young people. Corresponding product tests or opinionated videos arouse great interest.

    Company website or company blog

    The perception of a company, a person or a product starts with its web presence. A website with a modern, appealing design supports a positive perception.

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    Reputation management measures: How can the corporate image be shaped positively?

    Reputation management is divided into two central areas of activity. On the one hand, it comprises the analytical and monitoring aspects and, on the other, the active development of a positive image. The basis of the work is the recording of all potential target groups that come into question for the company. In conjunction with their interests and wishes, a strategy is developed that has a particularly lasting effect.

    It is important to find out which social networks are used by the target group. This is not just about monitoring the activities, it is also about being present on these platforms yourself.

    The monitoring of activities and opinions about one's own brand, products and people is part of brand monitoring. The aim is to record the current ACTUAL state of image cultivation and to identify negative trends at an early stage.

    A special aspect of reputation management is issue monitoring, which primarily involves monitoring trends and social opinion.

    A key component is working with the actual community or target group. This task not only relates exclusively to social media, but also to the

    In the active part of reputation management, positive reporting in various media is used to work on a positive perception. Emotional stories on Instagram, innovative product launches on Facebook

    Search engine optimization can provide valuable support for reputation management in many ways. It is already important to ensure trust when choosing the right domain.

    Yelp, TripAdvisor, Trustpilot or Kununu for companies are platforms that specifically collect opinions. On the basis of ratings in the form of stars, comments, and pictures, services, employers, or products are

    Tools for your reputation management

    There is no tool on the market that can comprehensively map all reputation management tasks. However, with our know-how in this area, we can support you in all. challenges. Tools that cover a subarea include:

    Hootsuite

    This can be used to plan and coordinate work across multiple social media platforms.

    Google Alerts

    As mentioned above, Google Alerts helps monitor the formation of opinions on the Internet.

    SocialMention

    This tool can be used in social media monitoring. Keywords, people or brands are found and put into context with positive or negative coverage.

    Sysomos

    With Sysomos, the very comprehensive social media monitoring succeeds on the basis of statistics and evaluations.

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    Happy Heroes: Reputation Management Agency & Service

    With Happy Heroes as your partner, you will succeed in building a sustainable positive image. Together we develop a customized strategy that perfectly fits your person or your company. We take over the central tasks of reputation management:

    • Development and analysis of suitable target groups
    • Analysis and evaluations of all reporting
    • Active control of campaigns
    • Crisis management in the event of negative developments
    • Development and analysis of suitable target groups
    • Analysis and evaluations of all reporting
    • Active control of campaigns